Initial training
Product knowledge, workflow systems, tools and templates.
Delivered by us, built from your documentation.
Build a career, not just a job
Omelink recruits continuously.
Open roles are shared as they open.
Whereourteamsarebased
Omelink's delivery operation is in Kosovo, in Southeastern Europe.
Whytheystay
The average BPO loses somewhere between a third and a half of its people every year.
We lose around one in ten.
That's not luck.
It's the result of paying properly, promoting internally, and building a floor people don't dread walking onto.
For you, it means something concrete: the person who learns your product in month one is still there in month eighteen, and considerably better at the job than when they started.
Howwetrain
Client-delivered live training
Sessions run by your team, recorded so every future hire gets the same grounding without you repeating yourself.
Live training
Real-time walkthroughs and use-case simulations before anyone speaks to a customer.
Ongoing training
Refresh sessions driven by actual performance data, plus peer coaching and knowledge sharing across the team.
Send us a message
Write to info@omelinks.com if you want to introduce yourself.
info@omelinks.comMonday to Friday, 08:00–18:00 CET
Omelink's delivery operation is in Kosovo, in Southeastern Europe.
English / German / Turkish