High Financial Value
Significant initial and ongoing cost savings, minimized upfront capital expenditures, and additional discounts with add-on lines of business mean you can focus key resources on core competencies.
Why Us
Omelink provides contact center solutions that can help you achieve higher levels of operational excellence.
The front liners are committed professionals, who are dedicated, highly skilled and passionate experts with bachelor and master degrees that deliver customized services at the highest quality standards.
Kosovo
New York
Germany
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Why us
OurAdvantage
True Partnership Experience
Dedicated, committed teams and a resilient operational infrastructure results in seamless and extensible integration with your long-term plans and programs.
Consistent Brand Alignment
Complete alignment with client strategies, initiatives and technological environments, means Omelink serves as an extension of your teams.
Service Metric Excellence
Rapid deployment of expertise and a persistent focus on over-achieving benchmarks, means service metric marks are consistently exceeded.
Scalability
Improved levels of service and the ability to scale teams and facilities to any size program enable full flexibility.
Rapid Service Deployment
Quick ramp-up capability enables seamless service transfers with short turnaround times.
Quality
As a customer focused company, we seek people with passion, enthusiasm, commitment and dedication to take on challenging jobs with goal-oriented mindset.
Our employees are our pride, who play a crucial role in the success of Omelink's growth and evolution as an outsourcing destination for global brands.
With an attrition rate of under 10% we have created a culture where we are focused on the professional and personal growth of our employees.
Having stable personnel that throughout years have become an extension of our client's workforce has resulted in above average industry performance with a proven record of success.
Location
We have chosen our operations in Kosovo for its quality of labor, multilingual population and ability to scale fast. When we look at the outsourcing trends, Kosovo is the hidden gem of the BPO industry.
With the youngest population in Europe, low average wage, high job demand and cultural alignment and geographical proximity to western markets, it makes the perfect country for expansion for the English and German speaking markets.
PRISTINA, KOSOVO
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